Is Your Child Sick?TM

Office Policies

Forms:
School forms, sports physical forms, and camp forms requested at the time of a well visit will be completed at the time of your visit.  All other form requests will be completed within 4 business days at no additional charge.  There is a $35 service fee for forms requested at any time other than a well visit that need to be completed in three business days or less. 


Appointments:
We offer same day sick appointments. 

To schedule a sick appointment, call our office at 540-486-4138 Monday - Friday between 8:00 AM - 5:00 PM. We will make every effort to see your child on the day you call. However, if our staff feels that your child's condition is non-urgent and could potentially require an extended appointment time, they may offer you a longer appointment at a later date.  

In order to decrease our call volume, please use our patient portal or the OhMD app to submit an appointment request for non-acute visits such as well visits, sports physicals, ADHD evaluations, or behavior concerns. Someone from our office will respond within 24 hours to schedule your appointment.  

No show policy:
We require 24 hour notice for all cancellations.  Arriving more than 15 minutes after an appointment is considered a no show. Patients who no show for more than three appointments may be discharged from the practice.  

Refills: 
Please allow 48 hours for all refill requests. 
Contact your pharmacy directly to request a refill.  Requests for ADHD medication refills can be submitted through the portal, OhMD, or by calling our office 48 hours before your refill is due.  All patients must be up to date on their well visits and requested rechecks in order for refills to be processed.  

Copays:
Copays are due at the time of service and are the responsibility of whichever adult or guardian is bringing the child to their appointment.